noobZ FAQs: Your One-Stop Guide to Looking Fresh (and Getting Answers!)
How do I place an order?
Placing an order on noobZ is a breeze! Just browse our collection, add your favorites to your cart, and checkout securely using one of our many payment methods. We've got you covered!
What payment methods do you accept?
We offer a variety of convenient payment options to suit your needs. Check out our "Payment Methods" section at checkout for all the details.
Do you offer any discounts or coupons?
We sure do! Keep an eye out for special promotions on our website and social media channels. You can also sign up for our newsletter to get exclusive deals and style tips delivered straight to your inbox. (#hint)
Where do you ship to?
Currently, we ship awesomeness (a.k.a. your new noobZ clothes) throughout INDIA
How long does shipping take?
We hustle hard to get your threads to you ASAP! Domestic orders typically arrive within 0-3 business days, with some lucky peeps experiencing even faster delivery depending on their pincode. Check out our detailed "Shipping Policy" for the full lowdown.
Do you offer free shipping?
You bet! Orders above ₹3,000 qualify for free shipping, so stock up on your favorite styles and save some cash
What's your return policy?
Life happens, and sometimes an outfit just isn't your vibe. No worries! We offer a hassle-free return policy within 3 days of receiving your order. Just make sure the product is unworn, unwashed, and has all the original tags (don't stress about a missing tag here or there, we trust you!). Head over to our "Return Policy" page for all the nitty-gritty details.
Can I exchange an item for a different size or style?
Absolutely! We want you to find that perfect fit. Exchanges are totally welcome. You'll just need to cover the shipping cost for the exchange (unless it's our fault, of course!).
How do I know what size to order?
We've got you covered! Each product page has a detailed size chart to help you find the perfect fit. If you're still unsure, don't hesitate to reach out to our awesome customer service team for personalized sizing advice.
What materials do you use in your clothing?
We use high-quality, comfortable materials that you'll love to wear. Specific details on materials used can be found on each product page.
I see some items have a "Money Back Guarantee" label. What does that mean?
We want you to love your noobZ clothes! Select products with the "Money Back Guarantee" label can be tried on at home. If you're not happy for any reason within our return window (3 days), you can return them for a full refund (same as our regular return policy). It's a risk-free way to experiment with new styles and see what looks amazing on you!
How can I get in touch with you if my question isn't answered here?
We're always happy to hear from you! You can reach out to our friendly customer service team at hello@noobz.in They're there to answer any questions you might have and help you find the perfect noobZ outfit.
What if I have a concern that isn't resolved by the initial customer service contact?
We take customer satisfaction very seriously. If your issue isn't resolved to your satisfaction after contacting our initial customer service team, you can request to escalate your concern at escalation@noobz.in along with helpdesk ID of the previous email.
I've contacted customer service and I'm still not happy with the resolution. What can I do?
We understand that sometimes issues can arise. If you've contacted our customer service team and are not satisfied with the outcome, you can bring your concerns directly to our founder. We value your feedback and want to ensure a positive experience. Please feel free to email your grievance to the founder directly at [admin (at) noobz (dot) in].