SHIPPING & RETURNS
Shipping & Delivery:
Free Shipping: Orders above ₹3,000 get free shipping straight to your doorstep. Now that's what we call a win-win! Speedy Delivery: Most domestic orders arrive within 0-3 business days. For some lucky peeps living in quick delivery pincodes, we can even get your order there in 10-12 hours or just 1 day! Calculated Shipping: For orders below ₹3,000, the shipping cost will be automatically calculated at checkout based on weight and distance. No surprises, just transparency.
Return and refund Policy:
Life's a wild ride, and sometimes you might order something a little too awesome (it happens to the best of us!). Here's the deal with returns and refunds at noobZ: Returns: We got you covered within 3 days of receiving your order. Just make sure the product is in its original condition, with most of the tags (don't worry, we trust you ). We'll even arrange a reverse pickup for your convenience. Refunds: Cash on Delivery (COD): Refunds for COD orders will be processed as store credit, valid for lifetime. This way, you can grab something you absolutely love next time! Online Payment: We'll get your money back to your original payment method within 4-5 working days. Speedy, right? Exchanges: Feeling like you need a different size or style? No problem! Exchanges are totally welcome. We have unlimited exchange available policy (although you'll need to cover the shipping cost this time, unless it's our fault!). Just let us know and we'll make the swap happen.
Order Confirmed? We Got You Covered (On Tracking, Not Patience!)
Hitting "order confirmed" is awesome, but the wait can feel...well, like waiting. Don't worry, though! We'll send a tracking number in your shipping confirmation email so you can keep tabs on your package's journey.
Money Back Guarantee:
At noobZ, we want you to absolutely love your clothes. That's why we're offering a Money Back Guarantee on select products! Here's the simple truth: Look for the "Money Back Guarantee" label on certain items. This means you can order them, try them on at home, and if they're not a perfect fit or you're not happy for any reason, you can return them for a full refund (same timeframe as our regular return policy). It's a hassle-free way to ensure you love your purchase. We're confident in the quality and style of our clothes, but we understand sometimes things just don't work out. This is a win-win situation for both of us. You get the peace of mind to try new styles risk-free, and we get to learn what resonates with our customers. Just keep in mind: The Money Back Guarantee applies to select products only, so look for the label during checkout. Our standard return window of 3 days still applies. Make sure the returned item is unworn, unwashed, and has the original tags attached (don't worry about a missing tag here or there, we trust you!)..
Escalation and Priority Support:
At Noobz.in, we are committed to providing the best support possible to our customers. If you encounter any issues with your order or have any concerns, we're here to help. Level 1 Support: Contact our support team at hello@noobz.in for assistance with any problems related to your order. Our dedicated support staff will promptly address your concerns and strive to resolve them to your satisfaction. Level 2 Escalation: In the rare event that your issue is not resolved to your satisfaction at Level 1, you may escalate your concern to Level 2.Please email us at escalation@noobz.in and include your helpdesk ID from the initial support interaction .Our escalation team will review your case promptly and work diligently to provide a satisfactory resolution. Founder's Escalation: If, despite our best efforts, you still feel dissatisfied with the resolution provided, we encourage you to reach out to the founder directly. Email the founder at: admin [at] noobz [dot] in, outlining your concerns and providing relevant details about your support experience. We value your feedback and are committed to ensuring your happiness with our services. Your satisfaction is our priority, and we appreciate your trust in us. Please don't hesitate to contact us if you need further assistance or have any additional questions.
Privacy Policy
Effective Date:1st March 2024,noobZ ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([website address]) (the "Website") and use our services (collectively, the "Services"). Information We Collect: We may collect the following types of information when you use the Services: Personal Information: This includes information that can be used to identify you directly, such as your name, billing address, shipping address, email address, phone number, and payment information. Usage Data: This includes information about how you use the Website and Services, such as the pages you visit, the products you browse or purchase, and the time and date of your visit. Unfortunately, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Device Information: This includes information about the device you use to access the Website, such as your IP address, browser type, operating system, and device identifiers. How We Collect Information: We collect information through various means when you use the Services, including :Information you provide directly: You may provide us with personal information when you create an account, place an order, subscribe to our newsletter, or contact us. Information collected automatically: We use cookies and other tracking technologies to collect usage data and device information. How We Use Your Information: We use your information for the following purposes: To fulfill your orders and provide you with the Services To process your payments To communicate with you about your orders, promotions, and other information To improve the Website and Services To personalize your experience on the Website To comply with legal and regulatory requirements Disclosure of Your Information :We may disclose your information to third-party service providers who assist us in providing the Services, such as payment processors, shipping companies. We will only share your information with these third parties as necessary to perform their services. We may also disclose your information if we are required to do so by law or if we believe it is necessary to protect the rights, property, or safety of ourselves or others. Your Choices: You have the following choices regarding your information: You can access and update your personal information in your account settings. You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails. You can manage your cookie preferences through your browser settings. Data Security: We take reasonable steps to protect the information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Retention of Your Information: We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Children's Privacy: Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. Changes to this Privacy Policy:We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes. Contact Us: If you have any questions about this Privacy Policy, please contact us at :legal [at] noobz [dot] in.